Comments on: Customer Disservice http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/ A journal of geekery, music and joy Sat, 13 Mar 2010 03:59:28 +0000 http://wordpress.org/?v=2.9 hourly 1 By: dave http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/comment-page-1/#comment-25199 dave Wed, 22 Nov 2006 17:33:29 +0000 http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/#comment-25199 Paul, that's so similar as to be kind of creepy. Hell, it might well be the same people. Mary, that is indeed pretty egregious. I know that airlines are kind of like banks. If you talk to people and get their "I'll never deal with X" again stories, it doesn't take that many to cover the entire market. When the airline cares about me and my stuff less than the bus company that took me from the border to Tijuana and back for $3 (when the border crossing right there got squirrely they drove us 20 miles out of the way to get us across safely and in a timely manner), then we have got a big big problem. Mike, I do dig the Charlotte airport, but not Unfortunately Still Allegheny In Reality. I agree with you on the decency front. I'm getting old and sappy, much of what I talked about this last weekend was framed in terms of love. Note that even the four word AmigoFish motto contains that word. If we don't connect with each other in a substantive emotional way, we're just monkeys with vehicles and currency. Paul, that’s so similar as to be kind of creepy. Hell, it might well be the same people.

Mary, that is indeed pretty egregious. I know that airlines are kind of like banks. If you talk to people and get their “I’ll never deal with X” again stories, it doesn’t take that many to cover the entire market. When the airline cares about me and my stuff less than the bus company that took me from the border to Tijuana and back for $3 (when the border crossing right there got squirrely they drove us 20 miles out of the way to get us across safely and in a timely manner), then we have got a big big problem.

Mike, I do dig the Charlotte airport, but not Unfortunately Still Allegheny In Reality. I agree with you on the decency front. I’m getting old and sappy, much of what I talked about this last weekend was framed in terms of love. Note that even the four word AmigoFish motto contains that word. If we don’t connect with each other in a substantive emotional way, we’re just monkeys with vehicles and currency.

]]> By: Paul http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/comment-page-1/#comment-25146 Paul Wed, 22 Nov 2006 04:30:45 +0000 http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/#comment-25146 This all sounds eerily familiar... http://www.screwtheman.com/archives/2006/07/back_home.html This all sounds eerily familiar…
http://www.screwtheman.com/archives/2006/07/back_home.html

]]> By: Mary Robinette Kowal http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/comment-page-1/#comment-25086 Mary Robinette Kowal Tue, 21 Nov 2006 21:27:48 +0000 http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/#comment-25086 Ugh. I avoid Delta, because for years they lost my luggage on either my outgoing or return flight, every time I flew. Once they lost my set on a direct flight. It was in a white plastic box, that was four feet by five feet. I thought that was pretty impressive. I'm glad that you ultimately made it home safely. Ugh. I avoid Delta, because for years they lost my luggage on either my outgoing or return flight, every time I flew. Once they lost my set on a direct flight. It was in a white plastic box, that was four feet by five feet. I thought that was pretty impressive.

I’m glad that you ultimately made it home safely.

]]> By: mike dunn http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/comment-page-1/#comment-25052 mike dunn Tue, 21 Nov 2006 14:44:39 +0000 http://www.evilgeniuschronicles.org/wordpress/2006/11/21/customer-disservice/#comment-25052 concur dave - customer dissatisfaction seems to be the norm currently... i have a post waiting in draft on the different between online and retail from a customer perspective (still need to finish it)... i fly to charlotte a lot and u.s. "scare" (the worst airline) is the primary carrier unless i leave out of newark so i can take continental (one of the better carriers) but that's a schlep for me from ct - would much rather use lga... the issue isn't really about employment but rather common decency - when possible people should try to help other people - period... concur dave – customer dissatisfaction seems to be the norm currently…

i have a post waiting in draft on the different between online and retail from a customer perspective (still need to finish it)…

i fly to charlotte a lot and u.s. “scare” (the worst airline) is the primary carrier unless i leave out of newark so i can take continental (one of the better carriers) but that’s a schlep for me from ct – would much rather use lga…

the issue isn’t really about employment but rather common decency – when possible people should try to help other people – period…

]]>